Policies

What this is

Our virtual mentor feature uses Tavus — an AI video and voice platform — to deliver personalised, real-time learning conversations. The mentor you're talking to is AI-generated, working from the prompts and materials we've built into it. It's designed to support your development, not replace your own thinking.

What it can and can't do

The AI draws on what we've given it — it doesn't have live access to the internet, your records, or anything outside the conversation. Responses are generated in the moment and while we work hard to make them accurate and relevant, they reflect artificial intelligence, not human judgement. Use your own discretion. If something doesn't feel right, trust that instinct.

What data is collected

When you use the AI feature, Tavus may collect limited data to keep the conversation running and improve how it works. That can include:

• The content of your chat
• Timestamps
• Basic browser or device information

This data is handled securely, in line with Tavus's Privacy Policy and applicable data protection law. We don't store, sell, or reuse anything that could identify you personally beyond what's needed to provide the service.

What not to share

Please don't share sensitive personal information during AI conversations — things like financial details, health information, or anything you'd consider private. The AI doesn't need it, and it's not the right place for it.

Your consent

By using the AI feature, you're agreeing to Tavus processing data as described here and to their terms of service. That's it — no hidden conditions.

Tavus's own policies

• Privacy Policy — tavus.io/privacy
• Terms of Service — tavus.io/terms

Questions?

If you have questions about this policy or how your data is handled, get in touch via our contact form or drop us an email directly.

Who we are

One Degree Training & Development Ltd (Company No. 09608858) is the data controller for the information you share with us. If you have any questions about how we handle your data, contact us via the contact form or by email.

What we collect and why

We only collect what we actually need. Depending on how you interact with us, that might include:

• Contact details (name, email, phone) — so we can respond to your enquiry or deliver a service you've asked for
• Organisation information — to understand the context of your work and tailor our support
• Payment information — processed securely through our payment provider; we don't store card details
• Usage data — basic analytics on how people find and use our site, so we can improve it

Our legal basis

We process your data on one of these grounds: because you've given us consent, because it's necessary to deliver a service you've contracted us for, or because we have a legitimate interest (for example, responding to an enquiry). We'll always be clear about which applies.

Who we share it with

We don't sell your data. Ever. We may share limited information with trusted third parties who help us deliver our services — such as our website platform (Squarespace), email tools, or payment processors. These parties are contractually required to handle your data securely and only for the purpose we've specified.

How long we keep it

We keep your data for as long as it's needed to deliver the service or meet our legal obligations — and no longer. If you've enquired but we haven't worked together, we'll remove your details within 12 months unless you've asked us to stay in touch.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to how we use it, and take it elsewhere (portability). You can also withdraw consent at any time. To exercise any of these rights, just get in touch. If you're not happy with how we've handled your data, you can also complain to the ICO.

Keeping it safe

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. No system is completely infallible, but we take this seriously.

Who these apply to

These terms apply to anyone using the One Degree Training & Development website or engaging us for services. One Degree Training & Development Ltd is registered in England & Wales (Company No. 09608858).

Our services

We provide training, development, consultancy, and coaching services to organisations and individuals. The specifics of any engagement — scope, deliverables, timelines, and fees — are agreed in writing before work begins. These terms sit alongside that agreement, not instead of it.

Bookings and payment

A booking is confirmed once we've agreed the scope in writing and received either a purchase order, signed agreement, or deposit (as applicable). Our payment terms are 30 days from invoice unless otherwise agreed. Late payments may incur interest under the Late Payment of Commercial Debts Act 1998.

Cancellations

We understand that plans change. Our standard cancellation terms are:

• More than 28 days' notice — no charge
• 14–28 days' notice — 50% of the agreed fee
• Fewer than 14 days' notice — 100% of the agreed fee

Where we've incurred costs (travel, materials, third-party bookings), these may be charged regardless of notice period. We'll always be transparent about this upfront.

Intellectual property

Materials we create for you as part of a commissioned engagement become yours once paid for, unless otherwise agreed. Our frameworks, methodologies, tools, and pre-existing content remain ours. You're welcome to use what we deliver — just not to resell it or pass it off as your own.

Confidentiality

What happens in the room stays in the room. We treat everything shared during our work together as confidential. We ask the same of you in respect of our materials and methods. This obligation continues after the engagement ends.

Limitation of liability

We're committed to doing excellent work. But we can't be held responsible for indirect or consequential losses arising from our services. Our total liability in any engagement is capped at the fees paid for that specific piece of work.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Questions

If anything here isn't clear, just ask us. We'd rather have the conversation early.

What cookies are

Cookies are small text files saved to your device when you visit a website. They're not harmful — they just help websites remember things, like whether you've visited before or what's in your basket.

What we use

Our website is built on Squarespace, which sets some cookies automatically. Here's what's actually running:

• Essential cookies — needed for the site to function. You can't opt out of these, but they don't track you.
• Analytics cookies — we use basic analytics to understand how people find and use our site (page visits, referral sources). This helps us improve things. No personally identifiable data is collected.
• Preference cookies — these remember things like whether you've dismissed a notice, so we don't keep showing it to you.

What we don't use

We don't run advertising cookies, retargeting pixels, or any tracking that follows you around the internet after you've left our site.

Your choices

You can control cookies through your browser settings — most browsers let you block or delete them. Bear in mind that blocking essential cookies may affect how the site works. For more detail on managing cookies, visit aboutcookies.org.

Third-party cookies

Squarespace may set third-party cookies as part of their platform. We don't control these directly, but they're governed by Squarespace's privacy policy. If you use our AI virtual mentor feature, Tavus may also set cookies — see our AI & Data Policy above.