The small print — written plainly.

Virtual mentor (Tavus)

What this is

Our virtual mentor feature uses Tavus — an AI video and voice platform — to deliver personalised, real-time learning conversations. The mentor is AI-generated, working from the prompts and materials we've built into it. It's designed to support your development, not replace your own thinking.

What it can and can't do

The AI draws on what we've given it — it doesn't have live access to the internet, your records, or anything outside the conversation. Responses are generated in the moment and while we work hard to make them accurate and relevant, they reflect artificial intelligence, not human judgement. Use your own discretion.

What data is collected

When you use the AI feature, Tavus may collect limited data including the content of your chat, timestamps, and basic browser or device information. This data is handled securely, in line with Tavus's Privacy Policy and applicable data protection law. We don't store, sell, or reuse anything that could identify you personally beyond what's needed to provide the service.

What not to share

Please don't share sensitive personal information during AI conversations — financial details, health information, or anything you'd consider private. The AI doesn't need it.

Your consent

By using the AI feature, you're agreeing to Tavus processing data as described here and to their terms of service.

Tavus policies

Privacy Policy — tavus.io/privacy
Terms of Service — tavus.io/terms

Analysis, reports, and Ask Claude (Anthropic)

What this is

Several features within Pragmatic Consultancy use Claude, an AI model built by Anthropic, accessed via Anthropic's API. This includes the automatic analysis, One Degree, action plan, and impact report generation across Phases 1 to 4, and Ask Claude — the AI thinking partner available from your dashboard.

What data is used

When you submit evidence for AI analysis, your actual evidence — not an anonymised summary — is sent to Claude via the Anthropic API to generate your output. We do this deliberately: a genuinely personal analysis needs your real data, not a stripped-down version of it. Ask Claude conversations are stateless — only a short rolling history is kept to maintain context within a single session, and nothing is permanently stored once that session ends.

How Anthropic handles it

Data sent via the Anthropic API is not used by Anthropic to train their models, in line with Anthropic's commercial API terms. Anthropic's own privacy practices govern how this data is processed and retained on their systems — see Anthropic's Privacy Policy for full detail.

What not to share

As with the virtual mentor, please don't include anything in your evidence submissions or Ask Claude conversations that you wouldn't want processed by a third-party AI system — particularly information about identifiable individuals beyond what's necessary for your evidence to be meaningful.

Your consent

By submitting evidence for AI analysis, or by using Ask Claude, you're agreeing to your data being processed by Anthropic as described here.

Anthropic policies

Privacy Policy — anthropic.com/legal/privacy
Commercial Terms — anthropic.com/legal/commercial-terms

Questions?

Get in touch via our contact page or email info@onedegreedevelopment.com.

Who we are

One Degree Development Ltd (Company No. 09608858) is the data controller for the information you share with us. Questions? Contact us via our contact page or email info@onedegreedevelopment.com.

What we collect and why

We only collect what we actually need. Depending on how you interact with us, that might include:

• Contact details (name, email, phone) — so we can respond to your enquiry or deliver a service
• Organisation information — to understand the context of your work and tailor our support
• Payment information — processed securely through our payment provider; we don't store card details
• Usage data — basic analytics on how people find and use our site

Our legal basis

We process your data because you've given us consent, because it's necessary to deliver a service you've contracted us for, or because we have a legitimate interest such as responding to an enquiry. We'll always be clear about which applies.

Who we share it with

We don't sell your data. Ever. We may share limited information with trusted third parties who help us deliver our services — such as Squarespace, Anthropic, Tavus, email tools, or payment processors. These parties are contractually required to handle your data securely and only for the purpose we've specified.

How long we keep it

We keep your data for as long as it's needed to deliver the service or meet our legal obligations. If you've enquired but we haven't worked together, we'll remove your details within 12 months unless you've asked us to stay in touch.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to how we use it, and take it elsewhere. You can also withdraw consent at any time. To exercise any of these rights, just get in touch. If you're not happy with how we've handled your data, you can complain to the ICO.

Keeping it safe

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. No system is completely infallible, but we take this seriously.

AI session transcripts (Tavus)

When you use our AI coaching and mentoring agent, a transcript is automatically generated and stored securely by Tavus. Transcripts are private and not shared with third parties except in limited circumstances — to investigate a complaint, ensure fair use, respond to a legal requirement, or provide you with a copy on request. Transcripts are retained for a maximum of 12 months. To request deletion or a copy, email info@onedegreedevelopment.com — we'll respond within 14 days.

AI analysis and Ask Claude data (Anthropic)

When you submit evidence for AI-generated analysis within Pragmatic Consultancy, that evidence is sent to Claude via the Anthropic API to generate your output, and is not used by Anthropic to train their models. Ask Claude conversations are not permanently stored — only a short rolling history is kept to maintain context within a single session, and this is not retained once the session ends. See our AI & Data Policy for full detail.

Last updated: June 2026

What cookies are

Cookies are small text files saved to your device when you visit a website. They're not harmful — they just help websites remember things, like whether you've visited before.

What we use

• Essential cookies — needed for the site to function. You can't opt out of these, but they don't track you.
• Analytics cookies — basic analytics to understand how people find and use our site. No personally identifiable data is collected.
• Preference cookies — remember things like whether you've dismissed a notice.

What we don't use

We don't run advertising cookies, retargeting pixels, or any tracking that follows you around the internet after you've left our site.

Your choices

You can control cookies through your browser settings. Blocking essential cookies may affect how the site works. For more detail, visit aboutcookies.org.

Third-party cookies

Squarespace may set third-party cookies as part of their platform, governed by Squarespace's privacy policy. If you use our AI virtual mentor feature, Tavus may also set cookies — see our AI & Data Policy.

Last updated: May 2026

Pragmatic Consultancy

£497 per year for full platform access — every phase, AI and DIY routes both included. Optional add-on support is priced individually by phase. See our full pricing page for current rates and what's included.

Board Support

Coaching & Mentoring

Training & Development

All prices shown are inclusive. One Degree Development Ltd is not currently VAT registered.

Who these apply to

These terms apply to anyone using the One Degree Development website or engaging us for services. One Degree Development Ltd is registered in England & Wales (Company No. 09608858).

General

We provide training, development, consultancy, and coaching services to organisations and individuals. The specifics of any engagement — scope, deliverables, timelines, and fees — are agreed in writing before work begins. These terms sit alongside that agreement, not instead of it.

Our payment terms are 30 days from invoice unless otherwise agreed. Late payments may incur interest under the Late Payment of Commercial Debts Act 1998.

Materials we create for you as part of a commissioned engagement become yours once paid for, unless otherwise agreed. Our frameworks, methodologies, tools, and pre-existing content remain ours. You're welcome to use what we deliver — just not to resell it or pass it off as your own.

What happens in the room stays in the room. We treat everything shared during our work together as confidential. We ask the same of you in respect of our materials and methods. This obligation continues after the engagement ends.

We're committed to doing excellent work. But we can't be held responsible for indirect or consequential losses arising from our services. Our total liability in any engagement is capped at the fees paid for that specific piece of work.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Consultancy & Board Support

Platform subscription

Pragmatic Consultancy platform access is £497 per year, billed annually and renewed automatically unless cancelled. You can cancel at any time from your account — cancellation takes effect at the end of your current billing period, and no refunds are given for partial years.

Bookings

A booking for human consultancy support is confirmed once we've agreed the scope in writing and received either a purchase order, signed agreement, or deposit (as applicable).

Cancellations

• More than 28 days' notice — no charge
• 14–28 days' notice — 50% of the agreed fee
• Fewer than 14 days' notice — 100% of the agreed fee

Where we've incurred costs (travel, materials, third-party bookings), these may be charged regardless of notice period. We'll always be transparent about this upfront.

Human consultancy add-ons

Additional human consultancy support is available at fixed prices per section or area. Full package support is available at a discount. Pricing is confirmed at point of engagement — see What it costs for current rates.

Coaching & Mentoring

Membership

Your £35/month membership gives you unlimited access to the AI coaching and mentoring agent, one free 30-minute human coaching session per quarter (after three continuous months of membership), and access to the resource toolkit. Quarterly sessions cannot be carried over, exchanged for cash, or redeemed retrospectively. If you cancel and resubscribe, the three-month qualifying period restarts.

Fair and reasonable use

We consider reasonable use to be approximately 30 minutes per week for your own personal or professional development. Use falling outside this — including automated interactions, usage on behalf of multiple people, or any purpose unrelated to personal development — may result in your subscription being reviewed or terminated.

Cancellation

You may cancel at any time. Cancellation takes effect at the end of your current billing period. No refunds are given for partial months. Additional sessions are invoiced separately and payment is due within 14 days of the session date.

Training & Development

Access

Purchase of a pathway gives you 12 months access to all four levels within that pathway from the date of purchase. Pathways are for personal use only — individual licences may not be used on behalf of multiple people or for commercial purposes.

Refunds

Once access has been granted, refunds are not available. If you experience a technical issue preventing access, contact us at info@onedegreedevelopment.com and we'll resolve it promptly.

Content

We regularly update and improve pathway content. Access to updated content is included within your 12-month licence at no additional charge.

If anything here isn't clear, just ask us. We'd rather have the conversation early.

Last updated: June 2026